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Auto Attendant

The auto attendant is often the first point of contact when callers reach the PBX from an outside line.

  • Voice prompts. Pre-installed voice prompts can be used, or custom prompts can be recorded from either a professional studio or from one of the handsets in the office. Users must be given permission to record auto attendant prompts.
  • "Cannot call" list. The administrator can list which accounts callers will be unable to dial from the auto attendant. This granular control enables the administrator to protect certain extensions from outside calls; for example, management and conference resources.
  • Dual-language functionality. The auto attendant can be configured to offer multiple languages.
  • Redirection functionality. Users can enter patterns to select preprogrammed destinations, and the timeout handling feature prevents conflicts with extension numbers. Time-based routing mechanisms allow for the redirection of calls to alternative destinations (e.g. cell phone numbers). Redirection can also be set from outside lines; for example, by calling into the system from a cell phone.
  • Automatic timeouts. After a timeout of inactivity, the PBX disconnects the call. This solves problems with analog gateways that are not able to detect caller hang-up.
  • Dial by name. Callers who don't know the extension number of the person they are trying to reach can use the dial-by-name directory, enabling them to get through to the person without involving an assistant.
  • Standard destination recordings. A large number of pre-recorded messages can be used for announcing standard destinations, such as accounting, support, and other inquiries.
  • Customizable IVR. The IVR sequence can be edited through the web page. Depending on time-of-day settings, the PBX can present different messages for different situations (e.g. office hours, holiday messages, and snow days).

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